Shipping Protection
Shipping Protection
Regular price
$3.99
Regular price
$3.99
Sale price
Unit price
per
BUNDLE & SAVE
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- American express payment method
- Apple pay payment method
- Bancontact payment method
- Diners club payment method
- Discover payment method
- Google pay payment method
- Master payment method
- Mbway payment method
- Paypal payment method
- Satispay payment method
- Shopify pay payment method
- Visa payment method
Shipping Protection
Regular price
$3.99
Regular price
$3.99
Sale price
Unit price
per
What happens if your package is lost, stolen or damaged
Every day 1.7 million packages are stolen or lost in the US, costing businesses $25 million daily. Despite some retailers and package delivery companies making an effort to stop porch piracy, much of this burden is still put on the consumer.
If you purchase our $HIPPING PROTECTION
We will file a claim with the shipping company and then send out a replacement item within 24 hours (M-F) to you. Instead of waiting for the shipping company to complete their investigation, we ship your replacement out ahead of time. Our team will handle the claim and work directly with the shipping. The shipping company will proceed with their investigation as usual and may contact you for additional details.
If you do NOT purchase the Shipping Protection
We will start a claim with the shipping company and start an in-house investigation, We require 3 business days (M-F) to conduct an in-house investigation. If you are concerned about theft, please purchase the Shipping Protection or use a shipping address to a business or other safe place. We are not responsible for lost, stolen, damaged, or mis-delivered packages.
Frequently Asked Questions
What’s included with my order?
What’s included with my order?
Each order comes with one device, plus a carrying case and a charging cable, ready to use right out of the box.
How do I charge and maintain the device?
How do I charge and maintain the device?
Your device has a rechargeable battery built in. Use the charging cable included in the box to charge it. One full charge lasts for weeks of normal use, so you don’t need to charge it often. Keep it somewhere dry and cool.
How long does shipping take?
How long does shipping take?
Your order ships to your door in 10–15 business days, depending on your location. You’ll get a tracking number as soon as it ships.
What is your return and refund policy?
What is your return and refund policy?
If you’re not happy with your order, you can return it within 30 days for a refund. Please check our full Refund Policy page for details.
How can I contact customer support?
How can I contact customer support?
You can reach our support team at support@defendsafex.com. We’re here Monday to Saturday, 9 AM to 5 PM.